AI Buddy is CPR Vision's CRM copilot — an AI-powered assistant built directly into the CRM that provides workflow guidance, knowledge recommendations, and in-context support. It helps teams work faster, reduces onboarding time, and increases CRM adoption.

What is Churn Engine?

Churn Engine is CPR Vision's AI-powered retention tool. It scores customer health, predicts which customers are at risk of disengagement, and automatically triggers personalised retention journeys before revenue is lost.

What is Omnichannel AI?

Omnichannel AI is CPR Vision's unified engagement platform that manages customer conversations across WhatsApp, Email, and SMS from a single intelligent inbox, with AI reply assist and broadcast automation built in.

What is the AI Migration Accelerator?

The AI Migration Accelerator is CPR Vision's service that uses AI to speed up CRM and customer platform migrations, including AI-assisted data mapping, validation, and implementation support — reducing risk and project timelines.

CRM & AI Solutions | CPR Vision

AI Buddy

Your CRM copilot

AI Buddy provides intelligent support, workflow guidance and customer insight recommendations directly inside your CRM, helping teams work faster, smarter and with greater confidence.

Features

Workflow assistance & CRM guidance
Knowledge retrieval & context-aware recommendations
In-context user support

Benefits

Faster adoptionReduced trainingImproved productivityBetter UX

Explore AI Buddy

AI Buddy · CRM Copilot

Which lapsed VIPs should I prioritise this week?

AI Buddy

I found 36 high-value VIPs inactive 60+ days:

18 in Beauty · avg LTV $9.2K
12 in Hospitality · membership lapsing

Shall I build a win-back segment?

Build it and draft the message

Ask AI Buddy anything…

Churn Engine

Retention intelligence powered by AI

Identify customers at risk of disengagement and automatically activate personalised retention strategies, before revenue walks out the door.

Features

Risk scoring & churn prediction
Customer segmentation & predictive analytics
Automated retention journeys

Benefits

Higher retentionIncreased LTVReduced revenue lossStronger loyalty

Explore Churn Engine

Churn Engine · Customer Health

64Health

412 customers at risk

Churn predicted in the next 30 days · ▲ 6% vs last month

Highest churn risk

Amara D. · Gold · 90 days inactiveHigh · 84%

The Orchid Hotel · membership lapsingHigh · 78%

Priya N. · Platinum · fewer visitsMedium · 52%

Automated retention

Win-back journey triggered for 412 customers · predicted save rate +21%.

Omnichannel AI

Connected customer conversations

Manage customer engagement across WhatsApp, Email, SMS and digital channels from a single intelligent platform, with AI reply assist and automation built in.

Features

WhatsApp messaging & shared inbox
AI reply assist & broadcast messaging
Customer service tools & automation

Benefits

Faster response timesHigher engagementBetter experienceOperational efficiency

Explore Omnichannel AI

Omnichannel AI · Shared Inbox

Live conversations

Sofia Lim WhatsApp

Is the new firming serum back in stock?

2m

James Tan Email

Could I upgrade my suite for next stay?

14m

Mei Ling SMS

Yes, please redeem my points 🎉

31m

AI reply assist

"Good news, Sofia, the firming serum is back in stock. Shall I reserve one for you?"

CRM & Loyalty

Build stronger customer relationships

Create connected customer experiences through CRM, loyalty and customer engagement programmes, unifying profiles, programmes and rewards.

Features

Customer profiles & segmentation
Loyalty & membership management
Campaign management & rewards

Benefits

Increased retentionRepeat purchasesCustomer loyaltyRevenue growth

Explore CRM & Loyalty

Customer 360

SL

Sofia Lim

VIP · Singapore · Member since 2019

Gold TierHigh LTVSkincare

Preferred channelWhatsApp

Purchase history24 orders · $8,420

Loyalty tierGold → Platinum (320 pts)

Next best action

Invite to the private launch event, high affinity for new serum line.

Customer Intelligence

Turn data into action

Transform customer information into insights that drive smarter engagement and better business decisions, from segmentation to lifetime value.

Features

Customer analytics & segmentation
Predictive intelligence & behaviour analysis
Campaign performance & lifetime value

Benefits

Better decisionsImproved performanceDeeper understandingGrowth opportunities

Explore Customer Intelligence

Executive Dashboard

+24%

Customer growth · YoY

$4.2M

Attributed revenue

68%

Active engagement rate

$1,240

Avg. customer LTV

Engagement · last 12 weeks

AI Migration Accelerator

Migrate faster. Migrate smarter.

Accelerate CRM and customer platform migrations through AI-assisted mapping, validation and implementation support, reducing risk and effort.

Features

AI-assisted data mapping & validation
Automated analysis & recommendations
Implementation support

Benefits

Reduced migration riskFaster deploymentLower effortImproved data quality

Explore Migration Accelerator

Migration Accelerator · Field Mapping

Migration readiness96%

AI field mapping · legacy → CPR Vision

legacy_cust_idCustomer.id

loyalty_points_balLoyalty.balance

last_stay_dtGuest.lastVisit

AI analysis

1,240 fields mapped · 98% auto-validated · 22 flagged for review.

Solutions built around customer engagement

Your CRM copilot

Features

Benefits

Retention intelligence powered by AI

Features

Benefits

Connected customer conversations

Features

Benefits

Build stronger customer relationships

Features

Benefits

Turn data into action

Features

Benefits

Migrate faster. Migrate smarter.

Features

Benefits

Not just CRM. Not just AI.